Accessibility
Here at OneFile, we’re committed to giving people the tools they need to shape their own future. So, we do everything we can to make sure our websites and software are accessible to the widest possible audience, regardless of technology or ability. We’ve partnered with AbilityNet who are helping us with the accessibility of our Eportfolio and Learning Hub products.
You can take a look at what else we’re doing on each of our products and websites on the links below:
Accessibility work is never done, but we’re taking it on and doing everything we can. We're aware that some areas of our products and website aren’t fully accessible and we’re fixing known issues as fast as we can. We’re working toward “Level AA” conformance of the Web Content Accessibility Guidelines (WCAG) 2.1, to comply with the National Disability Authority’s Code of Practice on Accessibility of Public Services and Information Provided by Public Bodies.
Whenever we make progress or changes, we’ll update this page.
Version 2
Last reviewed: 3rd October 2023
From the audit and subsequent rechecks of the site, the pages tested can be confirmed as being partially compliant with both the level A and AA guidelines as specified in the Web Content Accessibility Guidelines.
Testing Consultants
M. Lewko
Arnaud Ramgoolam
Signed: 22nd October 2020
Principle Accessibility and Usability Consultant
Raphael Clegg-Vinell
Improving your access
Everyone’s needs are different. There are some handy guides on AbilityNet and the BBC that’ll help you get a set up that suits you and your accessibility needs. There are tips on everything from seeing the screen properly, using the keyboard and mouse, hearing sounds clearly, and reading content.
Recommended accessibility software
We recommend using the open-source software NVDA, as this is what we use to test our products. If you encounter issues while using other providers, please let us know.
Contact us
Email: [email protected]
Telephone: 0161 638 3876
If you need any more details or would like information on our website or products in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please get in touch using the telephone number above.
We're always looking to improve the accessibility of OneFile. If you find any problems that aren’t listed on this page, or think we're not meeting accessibility requirements, please let us know.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Eportfolio and Learning Hub
This section relates to https://www2.onefile.co.uk and https://live.onefile.co.uk.
These product websites were last reviewed on 22nd October 2020 by AbilityNet.
What we can’t improve
OneFile can’t monitor all content uploaded by users. It's the responsibility of each centre to ensure any content uploaded considers the accessibility needs of users within that centre. This includes provision of alternatives for time-based media, including closed captions for video content.
What we’re working on
From the AbilityNet audit and subsequent rechecks of the site, the pages tested are partially compliant with both the level A and AA guidelines as specified in WCAG 2.1.
There are elements that do not reflow properly when zoomed to 400%, such as the “Rating” and “Hint” input fields, and the "Actions" button.
Page: Rating Scale Template (Centre Manager)
Update: There are plans in motion to develop a responsive version of the product. In the meantime, offline apps are available to support main functionality, and other key functions on the mobile web version are usable.
Audio lacks transcript
There are no transcripts provided for the audio recording.
Page: Learner Assessment Evidence
Update: this is not within the scope of OneFile’s accessibility statement, as it applies to user-generated content.
Hidden elements receive screen reader focus
The elements that are not visible on the screen still receive VoiceOver focus.
Page: New Message on mobile (All users)
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Colour picker not operable for VoiceOver users
There are colour picker components used within the website. The panel containing the colour picker and the associated options cannot be activated on mobile with VoiceOver on.
Page: Profile Theme (All users)
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Visually displayed headings are not marked up as headings
There is an instance of the visual heading not being marked-up as such semantically.
Page: "My Account" modal
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Login Failed message not announced by screen readers
The message is not announced by screen readers due to missing semantics.
Page: Login (All users)
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Non-text content does not meet minimum colour contrast ratio requirements
There are non-textual elements that fail colour contrast requirement of 3:1, such as the "Continue to file..." button.
Page: Centre Resources "View resource" modal (All users)
✓ This issue has now been resolved, pending external re-check by AbilityNet.
State of the element is not communicated to assistive technology users
The state of the collapsible panels is not communicated to assistive technology users.
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Focus does not return to the triggering element
There are instances where the focus does not travel back to the triggering element, such as upon activating the "Move up/" "Move down" button.
Page: Form Designer (Centre Manager)
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Focus is not contained within modal
There are instances where the background elements receive focus when the modal dialog is open.
Page: Centre Resources "View resource" modal (example)
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Background elements receive screen reader focus on iOS
The background elements receive screen reader focus within modals triggered in the header section ("Messages", "Tasks" and "My Account").
Pages: All (except Login and Keychain Account)
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Tab Panel does not have an appropriate role
The content panels do not have appropriate role.
Page: Assessor: Create Assessment Plan
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Parsing errors
There are parsing errors found in the mark-up.
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Links are not apparent to users
The links cannot be visually distinguished from surrounding text within the footer.
Pages: Learners: Learning Journal; Scorecard. Centre Manager: Rating Scale Template; Courses.
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Focus indicator fails colour contrast requirements
Throughout the website, when an element receives keyboard focus, the light blue focus indication appears. The colour does not meet the required colour contrast ration of 3:1.
✓ This issue has now been resolved, pending external re-check by AbilityNet.
Page title is not descriptive of page purpose
Page does not have an adequate title. The title attribute does not describe the content well.
Page: Rating Scale Template (Centre Manager)
✓ This issue has now been resolved, pending external re-check by AbilityNet.
RPL-Funding Calculator
This section relates to https://rplfundingcalculator.co.uk/.
Testing of this website is periodic and ongoing. We believe our RPL-FC product is fully 2.1 AA compliant, as of 3rd February 2021.
Enrol
This section relates to https://enrol.onefile.co.uk/
Testing of this website is periodic and ongoing. We believe our Enrol product is fully 2.1 AA compliant, as of 7th June 2021.
ILR
This section relates to https//ilr.onefile.co.uk/
This product website was last reviewed on 29th September 2022 by our internal test team.
What we’re working on
- Elements on the dashboard and learner homepage don’t meet the colour contrast requirements.
- The Terms and Conditions can not be operated with a keyboard.
- Screen readers fail to announce elements correctly on the funding and monitoring, learner homepage and reports pages.
- There is loss of functionality when zoomed to 400% on the funding and monitoring, learner record and report pages.